1823 2.1.13

1823, overseen by the Digital Policy Office of the Government of the Hong Kong Special Administrative Region, serves as a central point for managing enquiries, compliments, and suggestions related to 23 participating departments. Additionally, it provides a channel for addressing complaints concerning any aspect of Hong Kong Government services.

Key Features:

• Case Submission: The platform offers user-friendly forms that enable easy case submission. Users can enhance their submissions by uploading photos and videos, recording voice messages, and pinpointing case locations on a map.
• Case Record and Replies: Users can access their case histories, review replies from relevant departments, follow up on ongoing cases, or inform 1823 when cases can be closed.
• Instant Answers to Simple Enquiries: For straightforward questions, users can quickly find answers through the FAQs available on 1823 Online via an auto-search feature, or have their enquiries promptly addressed by Chatbot Tammy.

Privacy Statement: https://www.1823.gov.hk/en/mobile-app/privacy-policy

Personal Information Collection Statement: https://www.1823.gov.hk/en/mobile-app/pics